shipping&Returns web
shipping&Returns web
Free Shipping!We process orders between Monday and Friday.
Orders will be processed within 2 business days of ordering and shipped the next day after the processing
day.
Please note that we don't ship on weekends.
Free Shipping!
We process orders between Monday and Friday.Orders
will be processed within 2 business days of ordering and
shipped the next day after the processing day.
Please note that we don't ship on weekends.
will be processed within 2 business days of ordering and
shipped the next day after the processing day.
Please note that we don't ship on weekends.
To USA
Standard Shipping(7-15days)
Express Shipping(3-7days)
To Rest of World
Standard Shipping(7-14days)
Germany,Italy,Spain,France,Poland,
Czech Republic,Sweden,Netherlands
Czech Republic,Sweden,Netherlands
Please note that these are estimated delivery times only,therefore SUNMORY is not guaranteeing delivery
dates.
Due to the impact of COVID-19 on our warehouse and shipping operations,order process and shipping time may be delayed up to an additional 14 business days.You may check the details in the below table.
Due to the impact of COVID-19 on our warehouse and shipping operations,order process and shipping time may be delayed up to an additional 14 business days.You may check the details in the below table.
For Faster Shipping
Not a problem.We have expedited shipping
options available at checkout.
options available at checkout.
Q&A
Can you provide invoice?
Yes. We can provide invoice.
How will my product be shipped?
It will depend on the express appointed by Amazon.
I ordered more than one item.Will they all be delivered at the
same time?
If all items are purchased on the same day, we try our best to make sure
they are all delivered at the same time. Products that are purchased on different days have a lower
likelihood of being delivered together.
Can I change my delivery address after the product has already
been shipped?
Sorry to inform you that the address can not be changed after shipped.
What do I need to do when I received a product that's different
from what I ordered?
Please email us immediately with your order ID number and photos of the
shipping label, of the SKU model number on the back of the product box, and of the product inside the
box. Send all photos to support@govee.com.
NOTE:
If you don't receive our Customer Service team's response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email's Spam folder.Our emails may have been filtered incorrectly by your email server/provider.
Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
We want you to love your purchase!
If you're having any issues please contact us immediately and we'll make sure fix it
right away.
If you're not love it,no worries!We make returns and exchanges easy.
You have 30 days no questions asked,just make sure it is in new condition and in the
original packaging.
Returns must be submitted through our Return Portal in order to be approved for
shipment.
Click here to get started
Damages and issues
Please inspect your order upon reception and contact us immediately if
the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and
make it right.
Exception/non-returnable items
Certain types of items cannot be returned, like perishable goods (such
as food, flowers, or plants), custom products (such as special orders or personalized items), and
personal care goods (such as beauty products). We also do not accept returns for hazardous materials,
flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific
item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you
have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment
method. Please remember it can take some time for your bank or credit card company to process and post the
refund too.
Still have any questions?
Please feel free to contact us for more resources.
Email
We'll get back to you ASAP Reach us here