FAQ

All products in Sunmory include a corresponding bulb. So you don't need to buy additional bulbs.

The Sunmory Shelf Lamp has two USB ports and one regular socket. So you can charge three devices at one time!

No. Both of the ends are open, you can watch the installation video to know better about it: https://youtu.be/EI-jpapGYKs

No. They are stable and the whole fixture is lightweight and easy to move around. The legs are made up of 3 sections of clean-cut wood and each joint is attached with 2 large screws so at first glance they look like one solid piece. The joinery is a clean fit so you barely notice the connections.

For now, most products in SUNMORY are free shipping all over the world( For some specific products, the shipping cost will be calculated at checkout). To learn more about our shipping policy, click here.

Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.

If your order is shipping to an incorrect address, please email our Support Team at support@sunmory.com. Our order processing team moves swiftly to get you your order as quickly as possible, but we'll do our best to fix it! Please note we can't guarantee changes once the order is submitted.

If for any reason you are unsatisfied with a purchase, it can be returned within 30 days of the date you receive it. Absolutely no returns or exchanges will be made after 30 days. To learn more about our returns policy, click here.

Prior approval is required, so be sure to contact us as soon as possible if you’d like to initiate a return. Here’s a step-by-step guide.

Our Support Team is here to guide you through the process and we’ll keep you updated along the way.

We accept American Express, Diners Club, Discover, JCB, Maestro, Mastercard, Union Pay and Visa for online purchases on Sunmory.com.

"If you are paying by credit card or debit card, an authorization will be placed on your card to hold funds for the amount of your order.

This authorization hold means you cannot use the amount of funds needed for your order total, but the funds have been reserved for us, but not yet been transferred to us. This hold ensures that the funds will be available on your account when your order is processed. Depending on how long it takes for your order to ship it may be necessary to process a new authorization hold.

Most authorization holds last from 3 to 7 days, but may vary depending on the bank or financial institution you are using. For specific information please contact your card-issuing bank or institution for its policy.

As your merchandise leaves our warehouse, we'll charge the form of payment that you used when placing your order and will send you a shipping confirmation email. Your card will only be charged when your order ships and you will only be charged once for what you have ordered."

Each product from SUNMORY provides a 3-year warranty. To find out if your product is under warranty, please contact our Support Team via support@sunmory.com and include your order number.

If you need a replacement part for an item you bought through Sunmory.com, please email us at support@sunmory.com and reference your order number and the part needed.

If you did not purchase your fixture through Sunmory.com, we’d recommend reaching out to the retailer you purchased the fixture from.

Yes. Sunmory secure software encrypts all your personal information including credit card number, name, address and phone number. Our software utilizes "Secure Socket Layer" or SSL technology used by other major retailers. Sunmory will never sell or lease your personal customer information.

Once you find that perfect light, simply click "Add to Cart " beneath the price. From there, you may continue shopping or click on "Checkout Now" to complete your shopping. Once you are checking out, enter your address. Please note we cannot ship to a PO box, we must have a physical address. If this address is different from your billing address, fill out your separate billing address below and make sure you click the `no` box to indicate that your addresses are not the same. (If you do not click the box your billing address will be ignored.) Don't forget to enter your current e-mail address (Please double-check this so we can update you on the status of your order.) Then click to proceed to the next screen.

Enter any order notes you'd like us to be aware of. Then fill out your name as it appears on your credit card and your credit card number (without dashes, hyphens or spaces), plus the last 3 or 4 digit security code, expiration date, payment method and whether it's Visa, MasterCard or Discover. For a copy of your order, you may print your order before paying. We will also email you a confirmation. For your protection, we verify your credit card information.

You can check the status of your order by clicking here or send us an email at sunmoryservice@gmail.com.

In a few cases, the carrier takes 1-2 business days to register your shipment status. If it appears your tracking number was recently generated, check back in 24 hours for movement on the shipment.

If your tracking number isn’t updating or working at all, please reach out to us via email at sunmoryservice@gmail.com.

We require a minimum online order of $10 at Sunmory.com. The vast majority of our items are more than $10 so this usually isn't a problem, but for smaller items, we need a minimum dollar amount in order to meet minimum shipping and handling charges.

We strive to provide great products at low prices. The only time our prices change is to reflect changes in pricing from the manufacturers. Also, we pass any savings on to you if a manufacturer reduces the cost of an item.

We work hard to make sure all prices shown on our site are the lowest allowable prices we can sell online. We reserve the right to not fulfill an order due to a price typo. We would never intentionally display a price that is unusually low just to attract attention. Not our style.