FAQ
General
▼ Does our product come with a light bulb?
All products in Sunmory include a corresponding bulb. So you don't need to buy additional bulbs.
▼ Could the Shelf Floor Lamp charge multiple devices at the same time？
The Sunmory Shelf Lamp has two USB ports and one regular socket. So you can charge three devices at one time!
▼ Is the lampshade of the Shelf Floor Lamp closed at the bottom and the top?
No. Both of the ends are open, you can watch the installation video to know better about it: https://youtu.be/EI-jpapGYKs
▼ Will it easily collapse if a foot of the wood tripod floor lamp is bumped into?
No. They are stable and the whole fixture is lightweight and easy to move around. The legs are made up of 3 sections of clean-cut wood and each joint is attached with 2 large screws so at first glance they look like one solid piece. The joinery is a clean fit so you barely notice the connections.
Shipping & Delivery
▼ How are the shipping costs calculated?
For now, most products in SUNMORY are free shipping all over the world( For some specific products, the shipping cost will be calculated at checkout). To learn more about our shipping policy, click here.
▼ When will it ship after ordering?
Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.
▼ How can I edit my shipping address?
If your order is shipping to an incorrect address, please email our Support Team at support@sunmory.com. Our order processing team moves swiftly to get you your order as quickly as possible, but we'll do our best to fix it! Please note we can't guarantee changes once the order is submitted.
Returns & Replacements
▼ What is your returns policy?
If for any reason you are unsatisfied with a purchase, it can be returned within 30 days of the date you receive it. Absolutely no returns or exchanges will be made after 30 days. To learn more about our returns policy, click here.
▼ What is the return process?
Prior approval is required, so be sure to contact us as soon as possible if you’d like to initiate a return. Here’s a step-by-step guide.
Tel: 1- (866) 9435295
Support@sunmory.com
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